When in doubt, ask a supervisor for help! You never want to shortchange the customer or the store. This can lead to a warning or even termination. If you are working a cashier job, you will probably be folding and bagging at some point in your career. This goes for anyone working in clothing, retail, or a grocery store. Learn from fellow cashiers and use your best judgment to properly pack items safely and neatly.
There are also some great videos online to help prepare you for your first day on the job. Check them out here! The customer will appreciate you greatly, especially if you go the extra mile to bag their items perfectly.
This shows respect for both the customer and the merchandise. When handling food and other items for purchase while being a cashier, it is important to present yourself professionally. Taking time to polish your appearance will help you represent yourself and the store positively. You will come across as more approachable, respectable, and professional while on the job. Remember, you represent the company while on the clock! Being patient is one of the most important tips for a cashier!
You will likely assist people of all ages if you work as a cashier. Although you might want to work as quickly and efficiently as you can, remember that all customers will want to check out at their own pace. If you are helping someone older, they might take longer to count their change and hand you the money.
If you are assisting someone younger, be aware this might be their first-time shopping alone and help to guide them through the process.
Try to be as patient and accommodating as possible to ensure a comfortable shopping experience. This will make the customer more likely to return to the store in the future!
Although you are a cashier, customers might ask you about the location and prices of certain items in the store. Of course, you will learn as you go, but try to familiarize yourself with popular items in your first few weeks. This will help you stand out to your supervisors as a fast learner and build your customer service skills!
This will also put you at an advantage when it comes time to award promotions within the company. The more knowledgeable you are about the store, the more likely it is that you will be picked for a higher-level position, or even to change departments if your skills would be better suited elsewhere! This is much more common than you might think. The best solutions cost more. What to say instead: We have a range of options and price points.
To find your best solution, may I show you them all? What are some of the most annoying or counterproductive questions you often hear from store associates?
What advice would you give to associates about being helpful but not irritating? You must be logged in to post a comment. But if the answer is no the cashier has no idea how to respond or remedy the fact that the store was either out of something they should have or does not carry the item. Either way, I have yet to encounter anyone at retail that is prepared to deal with a negative reply to that question.
Does anyone care? Always use or do what the shopper least expects and they will come back. More annoying and counterproductive than the questions asked of shoppers by store associates are the responses they give to shopper questions. In terms of these, my top five are:. Store staff always need to put themselves in the place of the shopper. Shoppers do want assistance, however the best scripting of staff conversations needs to be developed by the team and executed consistently.
I agree with all the annoying questions listed. However I was pleasantly surprised the other day. Someone asked if I was having trouble finding anything and I responded with yes.
He stopped, put down the things he was carrying and said OK let me help you sort it out and he did! That was a great response and he did help me find what I needed. Asking me if I found everything when I am checking out is not the right time to ask that question because I am not going to hold up everyone else in line by taking time to have someone try to help me find something at that point.
Many of these questions are contextual. Having done a lot of in-person selling, trade show walking, etc. Each of the others has a role sometimes, but it really depends on having a team who can read people well. As others have said, if the answer is no, their only option is to stop the line and have someone go get the product for me, if they even carry it. Lately cashiers have been trained to engage the customer in a conversation during checkout. Retailers should continually ask themselves how these questions are helping the customer.
Except for 2, none of these questions bother me. And when I can actually find a salesperson, I am thrilled if they ask me if I need help finding something.
I usually do. Yes, banned! I have never been asked the question about budget. That would be annoying. Store associates are just trying to do their job. Asking about my budget is the most invasive question a salesperson could ask, after all the others, except I feel that talking about the weather is an innocuous conversation starter, where all the others put me on the defensive.
Perhaps more annoying than any of these questions is no question. What can I help you find today? I love when an associate asks me what brings me in today. But none of that will happen if you annoy them. So, to ensure that every interaction you have with your cashier is respectful, we've uncovered the phrases that you should really, really try removing from your vocabulary.
Read on for what not to say, as well as some choice tips on how to steer clear of shopping behaviors that might lead to you dropping an unkind phrase or two. The express lanes are there for a reason: to save people only buying two items from waiting behind others with cartloads. But if you're attempting to cheat the system or are just really bad at counting , you'll have to answer to the customers behind you in line who have no patience for your 22 items holding things up.
And when the cashier has to deal with you and all those angry customers, then you can definitely consider them annoyed, as well. Many people assume "the back" of any store is some magical land full of all the stuff workers decided not to put on the shelves for some reason.
Unfortunately, that's not the case. When stock up front runs low, someone has most likely already replenished it with overstock from the back. If there's nothing left, then the item is probably sold out. Arguing with the cashier about this and expecting them to take time away from the job they're already doing to go look for an item they know isn't there is just going to make for one angry employee.
While saying this out loud may make you feel better about a negative bank balance or an overdue credit card payment, there's no need to place blame on the cashier. And, even if your bank account balance is in the positive, a multitude of other factors could be barring you from making your purchase.
According to the folks at the credit card company Discover , your card may have been flagged for suspicious activity, you might be shopping in an area where you don't normally make purchases, or there may have been a recent hold on your account that you're not aware of. But any way you look at this situation, it's not the cashier's fault—and there's no need to take it out on them.
While cashiers understand that customers would like to save as much money as possible, it can be rather tedious to separate your order into multiple transactions just so you can save every last penny. Not to mention, it typically backs up the rest of the line—and that just leads to more work for the cashier.
This isn't a funny joke. Sometimes the scanner doesn't work and cashiers either have to enter the code manually or turn to their manager for help.
Having to force a laugh at the same joke they've heard all day while they're trying to find a solution to the non-scanning item usually just puts a cashier in a sour mood. Even if your coupon only expired yesterday, you shouldn't assume that cashiers can always make an exception for you. In an article for Tough Nickel , former retail cashier Anna Marie Bowman revealed that many shoppers neglect to understand that cashiers often don't even have the power to override expired coupons or may not be allowed to based on that store's policy.
So, in asking them to override the price for you, you're asking them to put their own job in jeopardy—something they won't and shouldn't do just so you can save an extra dollar. Even if you say this in a joking manner, it's still incredibly uncomfortable for cashiers since they can get into a lot of trouble—and can even be fired—for using their employee discount on friends and family, not to mention complete strangers. During my career as a retail employee , it was often store policy that you could only share your employee discount with your spouse, as the company could lose a large amount of money through the inappropriate use of these discounts.
One of the worst moments for a cashier is when a customer who has already handed over their bills to pay suddenly wants to provide exact change. Not only are cashiers forced to do a whole lot of math on the fly, but this also holds up the line unnecessarily.
Just stick with your bills and keep the change for another time, please!
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